Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Contact us at 415-372-6665 ext 151 or via email at [email protected] to obtain a Return Materials Authorization (RMA). The RMA must accompany your return to ensure that your account is properly credited.

Merchandise must be returned to the address indicated on the RMA in original packaging and in resalable condition within 30 days of the original invoice date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items
Any item that has been used, installed, abused, opened NTE parts, semiconductors, relays, EPROM programmers, EPROM erasers, batteries, cut wire, cut sleeving, or any other item cut to length, special orders, tools, testing equipment and freight/transportation charges.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Warranty
MarVac Electronics is a distributor of many different manufacturer’s products. Any warranty related issues will be covered by and limited to the respective manufacturer’s warranty policy. Please contact us to inquire regarding a specific manufacturer’s warranty policy.

Limitation of Liability
MarVac Electronics is not liable for any special, incidental or consequential damages including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installations or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses.

Product Application Limitation
Products sold by MarVac Electronics are not specifically designed, manufactured or intended for critical use in end products which are used for nuclear facilities applications, human implantable devices or life support systems. MarVac Electronics is not liable, in whole or part, for any claims or damages resultant from such use.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].